Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Normally items are dispatched within one working day after reciept of cleared payment. Items should then be delivered to you within three days from dispatch. You should have recieved a tracking number which allows you to check your delivery – you can also see this information on your account
You can create and view your account here or by using the link in the footer menu under Help
When you place an order you can choose your shipping address – once an order has been placed we cannot change the shipping address for that order. However on your account page you can change or add a shipping address for future orders.
Once you have placed an order you can log-in to your account and see the status of your order. If it has already been shipped you can also track your item.
No – All credit card information is handled offsite by the payment provider – it is not collected or kept by us
All items are inclusive of tax which is set by UK government at 20% VAT – if you are a business user we can provide invoicing for your accounts.
If you live in the U.K. then we ship to you. Unfortunately we cannot ship outside of U.K territory.
Normally yes items come in one package – the only time this may change is for larger orders that may be too heavy to be packaged together in one package.
If you need to swap an item
Returns and Exchanges
Our Returns Policy can be viewed here – Orders and Returns
If you have recieved the wrong item you can tell us from your account page just click on Return and tell us. We will then check and send you details of how to reurn the item.
If you do not have an account you can contact us via email or telephone or Contact Us and we will provide instructions for returning the item
In the first instance please refer to our Refund and Returns Policy as damaged goods must be notified in restricted time.
If you have recieved a damaged item you can tell us from your account page just click on Return and tell us. We will then check and send you details of how to reurn the item. Please also refer to our terms and conditions
If you do not have an account you can contact us via email or telephone or Contact Us and we will provide instructions for returning the item
Details will be provided to you – Please send only to address provided
Customer support is either by mail, message, or chataesthetic.
Please Contact Us Immediately – If item has already been shipped there is little we can do but you will be able to track the delivery and there should be options on the courier website to change destination.
If you have changed your mind about an item you’ve purchased from Ragetech and wish to return it, no problem. An order can be cancelled at any point before the item is delivered to you. In line with the Consumer Contract Regulations (ICACs), you have a cooling-off period in which an item can be return within 14 days from receipt of the item. The item must be ‘as new’ and not used when returned to us.
You must return the item or request for us to collect it, in either case, at your own cost. After notifying us that you wish to return the item, you will have 30 days to return it. Once the item is received by our warehouse, we will issue you with a full refund to your original payment method. You will not have the right to cancel/return an item if it’s made to your specification or customised to your requirements.
We do allow pore-orders on some items though these are specifically made to order products. Please refer to our terms and conditions when pre-ordering any item from our website