Common queries answered
Frequently asked Questions
Normally items are dispatched within one working day after reciept of cleared payment. Items should then be delivered to you within three days from dispatch. You should have recieved a tracking number which allows you to check your delivery – you can also see this information on your account
Our Returns Policy can be viewed here – Orders and Returns
When you place an order you can choose your shipping address – once an order has been placed we cannot change the shipping address for that order. However on your account page you can change or add a shipping address for future orders.
Once you have placed an order you can log-in to your account and see the status of your order. If it has already been shipped you can also track your item.
Customer support is either by mail, message, or chat
Please Contact Us Immediately – If item has already been shipped there is little we can do but you will be able to track the delivery and there should be options on the courier website to change destination.
If you live in the U.K. then we ship to you. Unfortunately we cannot ship outside of U.K territory.
Normally yes items come in one package – the only time this may change is for larger orders that may be too heavy to be packaged together in one package.